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Privacy Policy

Effective Date: 04/03/2026

At Safeport Medical Delivery (”Safeport,” ”we,” ”us,” or ”our”), we take privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule a pickup, or use our medical courier services in Columbus, Cincinnati, Cleveland, and across Ohio.

Please read this policy carefully. By using our website or services, you consent to the data practices described below.

Information We Collect

We collect information that identifies, relates to, or could be reasonably linked to you or your organization. This includes:

Personal Information You Provide Voluntarily:

  • Name, job title, and organization name

  • Email address, phone number, and fax number

  • Pickup and delivery addresses

  • Billing information and payment details

  • Any information you include in quote requests, service agreements, or customer support communications

Information Collected Automatically:

  • IP address, browser type, and operating system

  • Pages you visit on our website and how long you stay

  • Referring website addresses

  • Approximate geographic location (city or region level only)

Information From Third Parties:

  • We may receive business contact information from partners or referral sources

  • We do not purchase mailing lists or consumer data

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Providing the medical courier services you request (equipment delivery, specimen transport, pharmacy courier, STAT dispatch)

  • Processing payments and billing your organization accurately

  • Communicating with you about pickups, deliveries, and service updates

  • Responding to your questions, quote requests, and customer support needs

  • Improving our website, dispatch systems, and service quality

  • Sending operational notices and policy updates

  • Complying with legal and regulatory obligations

We never sell your personal information to third parties. Never.

When We Share Your Information

We may share your information only in the following limited circumstances:

  • With your consent: When you explicitly authorize us to share information with a third party (for example, coordinating a delivery with a receiving facility).

  • With service providers: We use trusted vendors for payment processing, website hosting, and email communications. These vendors are contractually bound to protect your information and may only use it for the specific services they provide to Safeport.

  • For legal compliance: We may disclose information if required by law, subpoena, court order, or government regulation. We will notify you before doing so unless legally prohibited.

  • To protect rights and safety: We may share information if we believe it is necessary to detect, prevent, or address fraud, security issues, or potential harm to individuals or property.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. These include encrypted website connections (SSL/TLS), access controls, regular security assessments, and employee training on data handling.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records of past deliveries for operational, billing, and legal compliance purposes. When we no longer need your information, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you

  • Requesting corrections to inaccurate or incomplete information

  • Requesting deletion of your information (subject to legal exceptions)

  • Opting out of marketing communications

To exercise these rights, contact us at privacy@safeportmedicaldelivery.com. We will respond within 30 days.

Children’s Privacy

Our services are directed to healthcare providers, not individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Effective Date” at the top. Your continued use of our services after the changes become effective constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Safeport Medical Delivery
Columbus, Ohio
Email: privacy@safeportmedicaldelivery.com
Phone: +1(614) 622-4045